Refund and Return Policy
1. Returns
We want you to be completely satisfied with your purchase from Rupees999. If for any reason you are not satisfied, you may return the item within 14 days days of the purchase date.
2. Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. How to Initiate a Return
To initiate a return, please contact our customer service at [your email address] to obtain a return authorization. Please include your order number, the reason for the return, and any supporting documentation or photos.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days days.
5. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at [your email address] to arrange for an exchange.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email address].
8. Sale Items (if applicable)
Only regular-priced items may be refunded. Sale items are non-refundable.
9. Contact Information
If you have any questions about our refund and return policy, please contact us via [your email address].
Effective Date: 15th April 2024